Return Policy
Return & Replacement Policy
At House Of Chrysos, every fragrance is carefully inspected and securely packed before dispatch. Due to the personal nature of perfumes and hygiene standards, we maintain a transparent return and replacement policy to ensure fairness for all customers.
Important Notice
Perfumes and fragrances are considered personal-use products. For hygiene, safety, and product integrity reasons, we do not accept returns or exchanges for products that have been opened, used, or delivered in good condition.
Eligible Replacement Cases
Replacement requests will only be considered if you receive:
- Damaged product during transit.
- Leaking bottle or broken packaging.
- Incorrect product delivered.
- Manufacturing defect.
Report Within 24 Hours
Any damaged, defective, leaking, or incorrect product must be reported within 24 hours of delivery. Requests received after this period may not be eligible for replacement.
Mandatory Proof
Please keep the following ready:
- Complete unboxing video.
- Photos of the damaged product.
- Photos of the outer packaging.
- Shipping label clearly visible.
Unboxing Video is Mandatory
Claims relating to missing items, leakage, damaged bottles, broken packaging, or incorrect products can only be processed if a complete and uninterrupted unboxing video is provided. Claims submitted without an unboxing video may not be accepted.
Tampered Packages
If your parcel appears to be:
- Opened
- Torn
- Damaged
- Tampered
Please refuse delivery immediately and contact our customer support team as soon as possible.
Quality Assurance
Every House Of Chrysos fragrance undergoes strict quality checks before dispatch. While we take every precaution to ensure your order reaches you safely, we are always ready to assist if an issue occurs during transit.
Non-Eligible Return Cases
- Change of mind after delivery.
- Personal fragrance preference.
- Used or partially used products.
- Opened perfume bottles.
- Products without original packaging.
- Requests made after the reporting period.
Need Help?
If you experience any issue with your order, please contact our customer support team immediately with your order details and supporting proof. We are committed to resolving genuine concerns quickly and fairly.